Refund policy

Urban Tree Return & Refund Policy

At Urban Tree, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 20 days of receiving it.

How to Return an Item

To start a return, email us at contacturbantree@gmail.com. We will provide you with a return shipping label and instructions. Returns sent without prior approval will not be accepted.

Refunds

Once we receive and inspect your returned item, we will process your refund. If approved, the amount will be credited to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 10 business days, please contact us at contacturbantree@gmail.com.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at contacturbantree@gmail.com, and we will resolve the issue as quickly as possible.

For any return or refund inquiries, feel free to reach out to us. We are here to help!